Terms and Conditions

All About Patches was founded on a strong belief that our customers are the reason for our success. We back each and every custom product we manufacture with outstanding customer service practices, and our 100% quality guarantee.

Each order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific custom products (lapel pins, embroidered patches, lanyards, challenge coins, buttons, badges, key chains and other promotional products) you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions that govern all of our sales. Feel free to contact us if you have any questions.

All About Patches is responsible for

Product Production Time
Buttons 5 days
Custom Lapel Pins 7 to 10 days
Challenge Coins 10 days
Woven Imprinted Lanyards 14 days
Embroidered Patches 14 days
Specialty Lapel Pins* 14 to 21 days
Nylon Imprinted Lanyards 18 to 21 days

*Offset Printing requires 14-16 days to manufacture. 3-D molds require 14-21 days to manufacture. Zinc Alloy requires 16-18 days to manufacture. Dual-Plating require 18-21 days to manufacture. Blinking or LED-lights require 14-16 days to manufacture.

Large or specialty orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative. Your finished order will be shipped via UPS Priority International Air Service (at no additional cost to you for orders to be shipped to the United States) directly to the address you specify.

Listening to you! We want this to be the best experience you have ever had when ordering custom promotional products! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us toll-free at +1-800-667-4508 or contact us via email at info@allaboutpatches.com.

Online Ordering System

All About Patches offers secure online credit card processing as a convenience to our customer’s. Our hope is that you will find this new payment system useful and handy. The security of your financial and personal information is of the utmost importance to us. And we pledge to insure that your information is handled in the safest and most secure fashion (please contact your salesperson to discuss our security procedures). We do request that you check and verify with your sales person prior to processing an order to insure it could be manufactured and delivered by your due date as once an order has been placed it may not be canceled for any reason and any funds received will be issued to your account or applied to future purchases.

You are responsible for

All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been submitted for production, it may not be canceled for any reason.

All molds, plates and fixtures belong to All About Patches. The fees associated with molds, plates, fixtures, and other setup are the prices for labor associated with production. Paying said costs does not grant ownership of the physical molds or fixtures to the customer.

All About Patches does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.

Binding Agreement. This agreement is the entire agreement between All About Patches and our customers and supersedes any other communications via email or telephone with respect to this promotional products order.

Disclaimer of Warranty. WE DO NOT WARRANT OR GUARANTEE THE MERCHANTIBILITY OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.

In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Orange County, Florida, USA., and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should All About Patches be named in a copyright/trademark infringement lawsuit arising out of All About Patches’ use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify All About Patches for any damages and/or litigation-related expenses borne by All About Patches.

All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of All About Patches. Purchase of merchandise from All About Patches in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

We look forward to working with you, now and in the future!

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