Real People. Free designs. Fast Production. Free shipping.
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FAQ

Frequently Asked Patch Questions


How do I go about starting the Patch design and ordering process?

The design and ordering process is relatively simple and it starts with you providing us, via email, your Patch ideas, reference images, etc. We then take your information that you provided and create a digital mock up (which we call a proof) that we email to you for your review. Along with this proof we will include a price quote. Please note that to create a price quote we require the quantity to be ordered and desired size.


What is the minimum order quantity?

The minimum order is 100 Patches.


What file formats are accepted for images?

We prefer images to be in .EPS or .AI formats, if possible. Otherwise, we accept .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF and .PSD. We are not able to work with .CDR or .PUB file types.


Do you accept faxes for patch reference images and ideas?

We recommend that you do not fax us images for reference as faxes come through black and white only. An option in lieu of faxes would be to scan in your ideas and email them to us.


What are your Patches made from?

Our Patches are made from either polyester & nylon.


What payment methods do you accept?

We accept all major credit cards (including government purchasing cards), checks and contracts/purchase orders from federal organizations only.


What are the shipping costs for my order?

We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they may get you a quote on your shipping costs.


Do you ship to APO/FPO addresses?

We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they may get you a quote on your shipping costs.


How long does it take before I receive my Patches?

If your patch is shipping to the United States, your typical turn around time is 7-10 business days for manufacturing and 2 business days for shipment transit. All other destinations' delivery times differ.


Why are my Patches, destined for an APO address, being shipped via UPS to Winter Park, FL?

When you request us to ship to an APO/FPO address, we have to first ship the order from our factory in China to our office here in Florida. This is because our shipping company, UPS, does not deliver directly to APO/FPO/PO Boxes. When we receive your Patches, we repackage them and send them via USPS to you.


Do you offer a "rush" service/fee?

We manufacture our Patches the fastest way possible so we do not offer a "rush" service. This does not necessarily mean we cannot meet your due date though. Please inform your sales person of when you are needing the pins to arrive by and he/she will give you a more detailed answer.


What is the minimum order for a reorder?

The minimum for a reorder is 100.


Can I pay to have my Patches overnighted?

We ship our Patches via UPS as a 2 day service. The Patches cannot be overnighted as they are shipped the fastest way possible from overseas free of charge.


When is payment due for my order?

We require payment, in full, before we start an order.


Where are your custom patches made?

We have multiple options for production location depending on your design choice and budget. We have manufacturing here in Florida and also overseas. Please consult with one of our sale professionals about what will work best for your custom patch order.